About Us > Privacy
Please note that most products on the Intercad Website are sophisticated computer-aided design software products aimed at mechanical engineers and other manufacturing and design professionals. These products generally cost thousands of Dollars/Euros per license and Intercad Pty Ltd does not consider them to be consumer products.
Information Collected from Online Visitors
In general, you can visit the Intercad Pty Ltd website without telling us who you are or revealing any personal information about yourself, such as your name, phone number, or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.
Our web servers also collect information such as number of visits, average time spent on the site, and pages viewed; however, this information is not traceable back to an individual user. Intercad Pty Ltd uses this information to analyze how people use our site and generate ideas on how the site might be improved.
Some of our web pages utilize “cookies” so that we can better serve you with tailored information when you return to our site. A cookie is data that our website may send to your browser and it is kept on your computer to facilitate your next visit to our site. The cookie data may improve form interactions based on information you have previously given to us. For example, in some cases, we will allow you to bypass a web form if a form cookie exists, or we may pre-fill a form with previously supplied contact information. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, enter a contest from our website, and register at the customer portal. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information.
Entities Collecting Personal Information
The information provided at this site is collected by Intercad Pty Ltd, Units 1 & 4, Building 6, 49 Frenchs Forest Road, Frenchs Forest, NSW 2086. Our telephone number is +61 (2) 9454 4444.
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.
Information Collected via Marketing Activities
Intercad Pty Ltd conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent lists of email addresses for marketing campaigns, we invite the public to download free software from our website in return for providing us contact information, we run contests for which participants may provide basic information about themselves, and we obtain addresses from publications that target the industries from which we hope to attract customers. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as Intercad Pty Ltd and we typically do not receive the actual contact information but only the ability to send an email or mail to the contact from a bonded mailhouse.
Information Collected via License Activation and/or Registration
At the time customers register or activate their license of SolidWorks® or other software offerings of Intercad Pty Ltd or its affiliates, Intercad Pty Ltd may collect information such as Company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary CAD product in use, and industry sector. Intercad Pty Ltd requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, Intercad Pty Ltd may be obligated to make this information available to third parties who license component technology to Intercad Pty Ltd that is included in the product(s) being activated. If Intercad Pty Ltd receives an inquiry from a third party licensor regarding which individual at the company has activated a given license, Intercad Pty Ltd may be obligated to supply the contact name in response to enable the third party to understand where its software licenses are being used.
Intercad Pty Ltd collects and manages activation data for Dassault Systèmes DraftSight® software, and uses that data and supplemental data provided by the DraftSight customer for marketing purposes (e.g., sending newsletters and offers to DraftSight customers). The DraftSight data may also be shared with Dassault Systèmes and its other affiliates for marketing purposes.
The Use of Personal Information
Intercad Pty Ltd may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other software products and services that may be of interest to you. When you are a customer of Intercad Pty Ltd, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements with Intercad Pty Ltd or to request that you respond to a survey concerning our products and services or to address a question regarding an order.
Intercad Pty Ltd may also share personal information with its parent company, Central Innovation, and its sister company, Graphisoft, for sales and marketing purposes. Additionally, we may share personal information with business partners when the business partner is sponsoring an event with us or participating in a marketing promotion with us.
We may also provide you with materials concerning the products and/or services of our affiliates and other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mailhouse that mails information on behalf of a third party. The bonded mailhouse is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.
Intercad Pty Ltd products and services are not marketed to children under the age of 13 and Intercad Pty Ltd does not knowingly collect personal information from children under the age of 13. Intercad Pty Ltd is committed to protecting the privacy of children and if Intercad Pty Ltd becomes aware that such information was collected, it will treat that information as sensitive.
If you do not wish to receive information about additional SolidWorks products or services or those of its affiliates, partners, and other companies, please let us know by emailing firstname.lastname@example.org and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future email communications.
Intercad Pty Ltd stores the personal data of website visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in Australia and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to Intercad Pty Ltd, you agree and consent to the storage and usage of this information anywhere that Intercad Pty Ltd and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.
Intercad Pty Ltd may also disclose such personal information if required by law or if Intercad Pty Ltd believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant, a subpoena, or other court order) or protect the rights, property, or personal safety of Intercad Pty Ltd, our customers or the public.
Web Site Analysis
Intercad Pty Ltd uses the services of a third party vendor to help us measure and analyze the effectiveness of our website and how visitors use www.intercad.com.au and www.intercad.co.nz To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of the most interest to our customers and visitors to our website. Although the third party vendor logs the information coming from our site on our behalf, Intercad Pty Ltd controls how that data may and may not be used
Updating Personal Information and “Opting Out”
Intercad Pty Ltd wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at email@example.com or by notifying us in writing at:
Intercad Pty Ltd
Units 1 & 4, Building 6,
49 Frenchs Forest Road,
Frenchs Forest, NSW 2086
Attn: Marketing Department
If at any time you wish to “opt out” of receiving information from Intercad Pty Ltd or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at firstname.lastname@example.org . Please note that due to lead times on certain mailings and other contacts, you may continue to receive communications for a period following your “opt out” notification.
Changes to this Policy
Certified SolidWorks Professional Directory and Other Public Lists; Website Community Sections
Many SolidWorks users gain valuable professional and commercial exposure by being included in lists on the Intercad Pty Ltd website that identify individuals who have become Certified SolidWorks Professionals or who have other recognized credentials or skills. Intercad Pty Ltd makes this information available publicly to users of its website as a service to the individual. If you are eligible to be included in such a list but do not wish your personal information to be included, please contact Intercad Pty Ltd at the above address or via email at email@example.com
Intercad Pty Ltd provides various community activities to its users, including discussion forums (see the Community page at the Intercad website). Participation in these activities is voluntary and it is very likely that personal information will be exposed to other members of the community if you participate. Intercad Pty Ltd takes no responsibility for maintaining the privacy of any personal information you make available to members of any community identified as such on the website.
Third Party Sites
Information Collected in Connection with Technical Support and Use of that Information
Generally, Intercad Pty Ltd’ technical support team can obtain customer contact information via the serial number and registration data it maintains in its customer database. Intercad Pty Ltd may use this contact information to respond to support inquiries and/or to request additional information from the customer.
Occasionally Intercad Pty Ltd must obtain files and/or model information to assist it in diagnosing technical support issues. Intercad Pty Ltd may share model and file information provided by a customer with a licensor of component technology included in a SolidWorks product if Intercad Pty Ltd considers that appropriate to assist it in diagnosing or resolving a customer problem. All such licensors are also contractually obligated to protect the confidentiality of customer models and files.
Some third party software that interoperates with the SolidWorks software, such as Microsoft’s Windows® operating system software, may request data from your system in order to assist in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party software. The third party will be responsible for any privacy issues related to the information you provide to its software.
Intercad Pty Ltd Remote Support Functionality
For customers with difficult-to-diagnose issues, Intercad Pty Ltd has added a remote support functionality that enables Intercad Pty Ltd to view a customer computer remotely via the Internet in real-time. This functionality is used only when authorized by the customer and while the customer is at the computer unless the customer authorizes longer durations of remote access while he or she is not at the computer. The functionality enhances the customer’s ability to explain and demonstrate the problem being experienced.
For remote support, the customer initiates a secure connection with a Intercad Pty Ltd support engineer, enabling the support engineer to either view or take control of the customer’s system. In order to create this connection, the customer will download a small client to his or her system that will communicate with the support engineer’s computer. This connection will be encrypted via a secured socket layer to ensure that no data transmitted between the customer system and the Intercad support engineer is compromised.
The customer retains full control of his or her system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, he or she may do so and upon termination the client will be completely removed from the customer’s system, and the Intercad support engineer will no longer be able to view or access the customer’s system.
Intercad Pty Ltd treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes.
Questions or Concerns
We hope this policy statement helps you understand Intercad Pty Ltd practices with respect to your personal and business information. If you have any questions or concerns, please contact us at Intercad Pty Ltd, Units 1 & 4, Building 6, 49 Frenchs Forest Road, Frenchs Forest, NSW 2086, Attn: Marketing Department or via email at firstname.lastname@example.org
Rev. OCT 2012