Russell Mineral Equipment, Australia

Russell Mineral Equipment is an Australian-owned company which designs, manufactures and services customised mining equipment. The company’s core focus is on grinding mill maintenance, for which it produces machines and services that enable relining of grinding mills with maximum safety and efficiency. RME supplies equipment and services to mine sites in every major hard rock mining region of the world- including mines owned by industry-giants BHP Billiton, Rio Tinto and Xstrata.

Challenges:

  • Receiving rapid responses to advanced technical support queries
  • Matching software solutions to specific business needs
  • Keeping abreast of new technology that could further help the business
  • Making staff productive quickly in new programs

Results:

  • Intercad’s network of experts can provide answers to all levels of technical queries
  • Intercad facilitates customisation of software programs to meet individual company needs
  • Intercad’s knowledge of the company and CAD/CAM products and services enable it to make valuable recommendations on new technologies
  • Intercad’s customised training courses made staff more productive more quickly than general training could

“Part of our philosophy is to always work with the latest technology. We rely on Intercad for high-level support. Its sales engineers and support personnel know our business well enough to know what will work for us.

“Intercad’s assistance has been invaluable in facilitating changes that are specific to our needs to the SolidWorks Enterprise PDM program. Its knowledge of our business and ability to adapt products to our needs are two of the core values Intercad brings to us.

“Intercad arranged for one of its engineers to visit our office and provide individual training to our staff, making us more productive more quickly. We could either have read the book and spent 12 months trying to figure out the new program ourselves or we could go straight to the experts and sort it out in a couple of days.”

Dr Rick Coker
Engineering Manager, Russell Mineral Equipment
www.rmeaus.com