Services

Subscription Service

Whether you are a designer, engineering manager, or chief executive, the Subscription Service from Intercad gives you a competitive advantage with your use of SolidWorks Solutions.

Do you know…

• Only SolidWorks Reseller in ANZ with a Customer Care Team
• We have the Largest team of Certified SolidWorks Engineers in ANZ
• Over 87% of support cases responded to within the hour
• Over 80% of our SolidWorks users enjoy the benefits of Intercad Subscription Service

Why Subscribe?

• An insurance policy against loss of productivity and system “downtime”.
• 13 hours a day of support coverage, from 6am AEST (or 8am NZT) to 7pm AEST (or 9pm NZT)
• Access to full-time Certified Support Engineers led by Australasia’s only SolidWorks Elite Application Engineer.
• SolidWorks Customer Portal is the exclusive online destination from the time of purchase through to installation and upgrade.
• Get full access to the SolidWorks Knowledge Base.
• Exclusive member only resources including the Intercad Designer’s Tool Kit and IntercadDIRECT (conditions apply).
• State of the art web based support through the Intercad web site allowing you to log a support call directly into our support database.
• Ability to email support problem models and more difficult to explain queries directly to the Support team.
• The web based “Web-Tickets” provide a means of tracking the progress of your support queries.
• Remote desktop sharing allows our support engineer to access your PC remotely.
• Complimentary “What’s New” Training after each new Product Release.”
• Regular scheduled web casts covering technical aspects of the software utilisation.
• Automatic Enrolment into the Health Check Program.* Available only to customers with 3 licenses and above. ** Bookings in advance are essential

For full details on our comprehensive support services, download your personal copy of ‘Your guide to Intercad’s Subscription Service’

For immediate Technical Support, contact us using your preferred method below: